Careers

About the Position

We are seeking an energetic, results-driven Sales Consultant who embodies our principles with integrity and reliability. As a Sales Consultant, you will drive sales by building trust with homeowners and guiding them through interior and exterior remodeling projects, from roofing and siding to kitchen and bath renovations.

To succeed in this role, you will need excellent time management and verbal communication skills. Prior knowledge of the home improvement industry and experience in sales is strongly encouraged.

Education, Experience, and Licensing Requirements:

• Driver’s License – clean driving record and reliable automotive insurance
• Background check required
• Knowledge of home improvement construction processes and procedures
• Knowledge and experience with implementing effective sales techniques

Work Hours:

Full-time

Compensation:

Competitive commission structure with uncapped earning potential

Job Responsibilities:

The essential functions include, but are not limited to the following:

• Attend to company assigned leads as provided
• Generate leads through direct outreach, networking and referrals
• Conduct in-home consultations, assess client needs for interior and exterior projects, and present tailored remodeling and home improvement solutions
• Maintain communications with internal personnel to ensure efforts are in line with objectives
• Cultivate customer relationships in regard to both residential and commercial projects
• Take measurements and utilize industry software to create and issue accurate estimates
• Maintain all quote documentation with accurate pricing and configurations
• Navigate details of insurance paperwork and guide customers in working with insurance claims for restoration projects
• Assist customers in applying for financing as needed
• Partner with production team to ensure smooth handoffs and maintain client communication through project completion
• Meet or exceed personal and company sales goals
• Assist in developing and implementing sales strategies
• Utilize company CRM for communications, contacts, accounts, quotes etc.
• Actively participate in required sales strategy meetings
• Comply with company policy and all quality and safety regulations

Qualifications / Skills:

• Verbal Communication
• Interpersonal Skills
• Detail Oriented
• Professionalism
• Customer Focus
• Organization
• Informing Others
• Handles Pressure
• Time Management
• Utilization of Online Applications

Physical Requirements:

• Comfortable climbing ladders and conducting roof/property inspections on residential and commercial sites
• Ability to sit and drive for extended periods of time

We are seeking a highly motivated and detail-oriented Field Runner to join our team. As a Field Runner, you will be primarily working in the construction field completing tasks such as material pickups and drop-offs, job site support, and assisting the team effort to keep processes running smoothly.

To succeed in this role, you will need excellent time management and communication skills, as well as digital literacy in programs such as Outlook Email and the company CRM to log information and activities. The ideal candidate is an individual who is eager to grow with a company that values dedication and ethical conduct.

Education, Experience, and Licensing Requirements:

• Valid driver’s license with a clean driving record
• Medical certificate
• Background check required
• Experience driving trucks and towing trailers
• Minimum of 2-3 years knowledge of home improvement construction processes and procedures

Work Hours & Benefits: 

Full-time, hours vary daily between 6am-6pm as required

Job Responsibilities:

• Pick up and deliver materials and equipment to job sites in a timely and efficient manner
• Maintain an accurate inventory of tools and supplies, ensuring crews have what they need to complete projects
• Coordinate with project managers and crew leaders to anticipate material needs and prevent delays
• Regularly report project status and any potential issues or customer concerns directly to the Production Manager, and collaborate to find solutions
• Interact with customers in an appropriate and professional manner
• Participate in mandatory production meetings
• Pull and stage shop orders for crew pick-up and advise crews accordingly
• Assist in maintaining an organized and safe shop yard, Design Center garage, and basement storage areas, ensuring efficient access to materials and equipment
• Coordinate and assist with material deliveries and returns
• Communicate effectively with all team members, and accurately log information in the company CRM and via email
• Act as a professional and courteous representative of the company on and off the job site

Qualifications / Skills:

• Excellent communication skills (Bilingual abilities are a plus)
• Detail Oriented
• Professionalism
• Customer Focus
• Organization
• Informing Others
• Handles Pressure
• Time Management
• Utilization of Online Computer Applications including CRM and Microsoft Office

Physical Requirements:

• Lift and transport materials over 50lbs
• Climb ladders and utilize construction equipment
• Drive and hitch/unhitch towed equipment
• Enact minor repairs when required
• Follow up magnet sweeps following roof installs

As a Field Production Assistant, you will be primarily working in the construction field completing tasks such as communicating with crews and office staff, conducting inspections, tracking job progress, and assisting the team effort to keep processes running smoothly.

To succeed in this role, you will need excellent time management and communication skills, as well as digital literacy in programs such as Outlook Email and the company CRM to log information and activities.

Education, Experience, and Licensing Requirements:

• Driver’s License – clean driving record
• Medical certificate
• Background check required
• Experience driving trucks and towing trailers
• Extensive knowledge of construction processes and procedures
• Minimum of 3-5 years of home improvement construction experience required

Work Hours & Benefits:

Full-time, hours vary daily between 6am-6pm as required

Job Responsibilities:

• Serve as a primary point of contact and for field crews regarding material needs, proactively communicating requirements and facilitating timely delivery of additional materials to job sites
• Conduct regular quality control inspections on active job sites to ensure adherence to company standards, project specifications, and safety regulations
• Regularly report project status and any potential issues or customer concerns directly to the Production Manager, and collaborate to find solutions
• Assist in the investigation of any field-related incidents or customer complaints, providing incident reports and contributing to the development of preventative measures
• Monitor crew performance and provide constructive feedback to the Production Manager regarding adherence to procedures and quality of work
• Receive job site photos from the crews and upload them to the corresponding jobs in the company CRM as required
  • Ensure photos show the before, during, and after process of every job and note any extra work that needs to be completed, or areas requiring attention
• Interact with customers in an appropriate and professional manner. This includes facilitating clear communication between the crews and customers on site
• Participate in mandatory production meetings
• Run materials, trailers, and buggies to job sites as needed
• Assist in training new production employees providing guidance and support to ensure successful integration into the team
• Occasionally meet external inspectors on job sites to ensure project compliance
• Pull and stage shop orders for crew pick-up and advise crews accordingly
• Assist in maintaining an organized and safe shop yard, Design Center garage, and basement storage areas, ensuring efficient access to materials and equipment
• Coordinate and assist with material deliveries and returns
• Assist with fleet management and vehicle coordination regarding service appointments and vehicle inspections
• Assist with final walkthroughs with customers to ensure satisfaction and address any remaining concerns

Qualifications / Skills:

• Verbal Communication (Bilingual abilities are a plus)
• Strong Leadership Skills
• Detail Oriented
• Professionalism
• Customer Focus
• Organization
• Informing Others
• Handles Pressure
• Time Management
• Utilization of Online Computer Applications including, CRM, and Microsoft Office
• Inspection and photo Drone Flying

Physical Requirements:

• Lift and transport materials over 50lbs
• Climb ladders and utilize construction equipment
• Drive and hitch/unhitch towed equipment
• Enact minor repairs when required
• Follow up magnet sweeps following roof installs

As a Customer Relations Representative, you will greet clients and visitors to our office, schedule appointments, take phone calls, and help to maintain an organized office space.

To succeed in this role, you will need excellent verbal and written communication skills, as well as competency in Microsoft Office applications such as Outlook Email and Excel. Prior experience as a receptionist and knowledge of home improvement/construction is helpful but not required. This is an in-person position.

Job Responsibilities:

• Operate telecommunication system, answer phone calls, take messages, and respond to caller questions.

• Communicate with leads, gather and input customer information, and schedule initial appointments.

• Provide excellent customer service and build strong relationships by ensuring every customer feels supported.

• Maintain daily proficiency in our CRM, Outlook, Excel, and SharePoint to log activities and message team members.

• Learn and retain industry-specific product knowledge.

• Assist in managing company calendars.

• Greet visitors with a positive, hospitable attitude and direct them appropriately.

• Receive mail and courier deliveries and accurately label/distribute them.

• Maintain organization with hardcopy and digital filing systems to ensure information is easily accessible.

• Follow up with customers to ensure customer satisfaction.

• Keep a safe and clean reception area by complying with procedures and regulations.

• Contribute to and support the team effort by accomplishing related tasks as needed.

Work Hours: Full time

Experience/Qualifications

• High school diploma or GED (College degree preferred)

• 2+ years in customer service preferred

• Multi-line phone systems & phone etiquette

• Home improvement/construction industry knowledge preferred

• Proficiency in digital software (Microsoft Office and CRM programs)

• Customer focus

• Organization

• Informing others

• Handles pressure

• Time management

• Active listening

• Bilingual/multilingual abilities highly desirable